Terms of Service

1. Acceptance of Terms

These Terms apply to all visitors, users, and clients who access or use our website at diallux-ai.site, our AI-powered voice assistants, automation platforms, and any related services (collectively, the "Services").

2. Description of Services

Diallux AI provides AI-powered business solutions, including but not limited to:

• AI Voice Assistants — Automated call answering, appointment booking, and customer engagement for businesses.
• Speed-to-Lead Automation — Instant lead response and qualification systems.
• Business Process Automation — Workflow automation, CRM integrations, and data synchronization.
• Onboarding & Upsell Systems — Automated client onboarding and revenue recovery tools.
• Cold Outreach — AI-driven prospecting and multi-channel outreach campaigns.

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time with reasonable notice.

3. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use our Services. By using the Services, you represent and warrant that you meet these requirements.

If you are using the Services on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

4. User Accounts & Responsibilities

When using our Services, you agree to:

• Provide accurate, current, and complete information during onboarding and throughout the service relationship.
• Maintain the confidentiality of any account credentials, API keys, or access tokens we provide.
• Notify us immediately of any unauthorized access to or use of your account.
• Not use the Services for any unlawful purpose or in violation of any applicable regulations.
• Not attempt to interfere with, disrupt, or compromise the integrity of our systems or infrastructure.

You are responsible for all activity that occurs under your account.

5. Intellectual Property

Our Property

All content, technology, software, designs, trademarks, and materials provided through the Services are the exclusive property of Diallux AI or its licensors. You may not copy, modify, distribute, sell, or lease any part of our Services without prior written consent.

Your Content

You retain ownership of any data, content, or materials you provide to us in connection with the Services ("Your Content"). By providing Your Content, you grant us a limited, non-exclusive license to use, process, and store it solely for the purpose of delivering the Services to you.

Feedback

If you provide suggestions, ideas, or feedback about our Services, you grant us the right to use such feedback without restriction or compensation.

6. Payment Terms

• Fees for the Services are outlined in your service agreement or as displayed on our website.
• All fees are due as specified in the applicable invoice or agreement.
• Late payments may incur interest at the rate of 1.5% per month or the maximum rate permitted by law, whichever is less.
• We reserve the right to suspend Services for accounts with overdue balances exceeding 15 days past due.
• All fees are non-refundable unless otherwise stated in your specific service agreement.

7. Data Privacy & Security

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

• We implement industry-standard security measures including encryption, access controls, and monitoring.
• For clients in regulated industries (e.g., healthcare), we comply with applicable data protection requirements including HIPAA where applicable.
• We do not sell your personal information or your customers' personal information to third parties.
• SMS/messaging data: We do not share or sell mobile numbers or messaging opt-in data with third parties for promotional or marketing purposes.

8. SMS & Communications

If you consent to receive SMS messages from Diallux AI (e.g., appointment reminders, service notifications):

• Message and data rates may apply. Message frequency varies based on your service usage.
• You may opt out at any time by replying STOP to any message.
• Reply HELP for assistance or contact support@diallux-ai.site.
• For full details, see our Communications Compliance page.

9. Disclaimers & Warranties

While we strive for high availability and accuracy, we do not guarantee that:

• The Services will be uninterrupted, timely, secure, or error-free.
• AI-generated responses will be 100% accurate in all circumstances.
• Results obtained from the Services will meet your specific requirements.

You acknowledge that AI technology involves inherent limitations and that human oversight remains your responsibility for critical business decisions.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

• Diallux AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunities, or goodwill.
• Our total aggregate liability for any claims arising from or related to the Services shall not exceed the total fees paid by you to Diallux AI in the twelve (12) months preceding the claim.
• This limitation applies regardless of the theory of liability (contract, tort, strict liability, or otherwise).

11. Indemnification

You agree to indemnify, defend, and hold harmless Diallux AI, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorney's fees) arising from:

• Your use of the Services.
• Your violation of these Terms.
• Your violation of any third-party rights, including privacy or intellectual property rights.
• Any content or data you provide through the Services.

12. Termination

• By You: You may stop using the Services and terminate your agreement at any time by providing written notice to us.
• By Us: We may suspend or terminate your access to the Services immediately if you breach these Terms, fail to pay fees when due, or engage in conduct that we determine, in our sole discretion, is harmful to our business or other users.
• Effect: Upon termination, your right to use the Services ceases immediately. We will make your data available for export for thirty (30) days following termination, after which it may be deleted.

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time. When we make material changes:

• We will update the "Last updated" date at the top of this page.
• We will notify active clients via email or through the Services.
• Continued use of the Services after changes constitute acceptance of the revised Terms.

14. Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles.

Any disputes arising from these Terms or the Services shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in Los Angeles County, California, in accordance with the rules of the American Arbitration Association.

15. Severability & Entire Agreement

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and Diallux AI regarding the Services.

16. Contact

For questions about these Terms of Service, please contact us:

• Email: support@diallux-ai.site
• Phone: (213) 600-1723
• Website: diallux-ai.site